Open Positions

To apply, please send cover letter and resume to TruthPharm@gmail.com

Chief Operating Officer

About us:

Truth Pharm takes an artistic approach to raise awareness, reduce stigma, educate the public and advocate for policy change to reduce the harms of substance use.

 

Position Overview:

The Chief Operating Officer (COO) will serve as the senior operational leader at Truth Pharm, responsible for designing and implementing the systems, policies, and infrastructure necessary to support a growing, mission-driven organization.

The COO will establish and formalize policies and procedures that reflect Truth Pharm’s mission, our commitment to excellence and quality, and our values rooted in harm reduction and liberation. This role ensures that the organization’s internal operations align with its external impact.

The COO oversees day-to-day organizational operations, including financial systems, personnel management, compliance, internal controls, and administrative infrastructure. The COO will build and maintain an efficient, accountable, and healthy work environment while strengthening systems that support sustainability and growth.

Working in close partnership with the Executive Director, the COO translates vision into execution. While the COO reports directly to the Executive Director, the relationship is collaborative and strategic, with both leaders working in alignment to advance Truth Pharm’s mission, long-term strategic plan, and institutional durability.

This is a builder role. The COO will develop structure where needed, strengthen internal systems, and ensure operational rigor as Truth Pharm continues to expand its programs, advocacy, and national presence.

 

Location: Binghamton, NY, partial remote work possible

Reports to: Executive Director

Supervises: Finance/Bookkeeping, HR/Admin, Operations Staff, Program Managers

 

Core Responsibilities

  1. Financial & Business Operations
  • Oversee organizational budgeting, forecasting, and cash flow management
  • Develop multi-year financial projections aligned with strategic plans
  • Strengthen internal controls and audit readiness
  • Ensure grant compliance and reporting infrastructure
  • Oversee procurement and vendor management
  • Support contract negotiation and financial risk management
  • Liaise with external accountants, auditors, and financial advisors
  1. Human Resources & Personnel Management
  • Develop and implement formal HR systems and policies
  • Oversee performance management framework and evaluations
  • Ensure compliance with NYS and federal labor laws (FMLA, wage and hour, etc.)
  • Lead organizational structure development and role clarity
  • Support recruitment, onboarding, and retention strategies
  • Manage employee relations and internal conflict resolution
  1. Organizational Infrastructure & Policy Development
  • Build and maintain comprehensive policies and procedures manual
  • Develop standard operating procedures (SOPs) across departments
  • Implement compliance tracking systems
  • Ensure risk mitigation protocols are in place
  • Strengthen governance processes in partnership with ED and Board
  1. Strategic Planning & Execution
  • Translate organizational vision into annual operating plans
  • Develop and track Key Performance Indicators (KPIs)
  • Implement performance dashboards and reporting systems
  • Identify operational bottlenecks and implement corrective systems
  • Support revenue diversification planning and capacity scaling
  1. Board & Executive Partnership
  • Provide monthly operational reports to ED and Board
  • Present financial and operational updates as requested
  • Support strategic decision-making with data and analysis

Required Qualifications

  • Minimum 8–10 years of progressive leadership experience in operations, business management, or nonprofit administration
  • Demonstrated experience building or restructuring operational systems
  • Strong financial literacy (budgeting, forecasting, internal controls)
  • Experience overseeing HR functions and personnel management
  • Proven ability to design and implement policies and procedures
  • Strong project management and organizational skills
  • Excellent written and verbal communication skills
  • Ability to operate in high-visibility, mission-driven environments

Preferred Qualifications

  • Experience in nonprofit leadership (budget size $1M–$10M+ preferred)
  • Bachelor’s degree in business, public administration, nonprofit management, or related field preferred. Equivalent professional experience will be considered in lieu of formal education. 
  • Experience with government contracts and grant compliance
  • Audit experience or oversight of audit preparation
  • Knowledge of NYS regulatory environment
  • Experience in founder-led or rapidly growing organizations
  • Familiarity with advocacy-oriented or community-based organizations

Competencies

  • Systems thinker
  • Operationally disciplined
  • High accountability standards
  • Calm under pressure
  • Skilled at balancing mission and margin
  • Strong ethical judgment
  • Comfortable introducing structure into informal environments

 

Why This Role Matters

Truth Pharm is entering a phase that requires operational rigor, compliance strength, and strategic execution. The COO will ensure that the organization’s internal systems match its external impact. This person will bring the business and structure to our highly impactful, passion-driven organization.

 

Compensation

Salary range: $65,000 – 80,000, commensurate with experience.

Comprehensive benefits package included.

 

Client Care Lead

Job Title: Client Care Lead
Location: Binghamton, NY (In-person)
Organization: Truth Pharm
Employment Type: Full-Time
Reports to: Executive Director
To Apply: Please email your resume and cover letter to truthpharm@gmail.com

About Truth Pharm

Truth Pharm is a nonprofit organization dedicated to raising awareness and reducing the stigma associated with substance use disorders. We advocate for policy reform, provide harm reduction and peer support services, and promote compassionate care for those affected by the overdose crisis.

Position Summary

The Client Care Lead is responsible for overseeing the delivery of high-quality, trauma-informed client care services and ensuring the team provides compassionate, consistent support to community members. This position will supervise client care staff, coordinate care plans, ensure compliance with record-keeping and billing procedures, and help strengthen service coordination across programs.

Key Responsibilities:

  • Supervise client care staff and interns, providing guidance, mentorship, and performance evaluations
  • Coordinate and support the development of individualized care plans for clients
  • Maintain and audit client records for accuracy, privacy, and compliance with organizational and regulatory standards
  • Assist with staff training in documentation, client engagement, harm reduction, and trauma-informed care
  • Coordinate referrals to treatment providers, housing programs, healthcare professionals, and other community resources
  • Support billing and documentation compliance as needed
  • Prepare invoices and assist with financial tracking for client care services
  • Participate in program development, evaluation, and quality improvement initiatives
  • Collaborate with leadership to support organizational planning and development
  • Provide grant monitoring and oversight for client care-related grants

Note: The duties and responsibilities outlined above are not intended to be an exhaustive list. Additional tasks may be assigned as needed to support the mission and goals of Truth Pharm.

Minimum Qualifications

  • Minimum 3 years of experience in a human services, social work, or behavioral health setting working with vulnerable or underserved populations
  • Minimum 2 years of experience supervising staff or managing client care services
  • Experience with documentation, care coordination, and case management systems
  • Familiarity with electronic health records (EHRs) and confidentiality standards (HIPAA compliance)
  • Knowledge of billing practices related to Medicaid/Medicare or similar programs preferred
  • Commitment to harm reduction, trauma-informed care, and anti-stigma principles

Preferred Skills

  • Strong interpersonal and team leadership skills
  • Experience in crisis management and de-escalation
  • Experience working in or with community-based organizations
  • Understanding of local behavioral health, recovery, and social service resources

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:

  • Paid time off

Work Location: In person

Executive Administrative Assistant

Administrative Assistant for Truth Pharm

Administrative Assistant Position Description

Role Summary:As the Administrative Assistant at our Harm Reduction Agency, you will play a vital role in supporting the day-to-day operations and ensuring the smooth functioning of our office. Reporting to the Office Manager, you will assist with administrative tasks, office organization, and provide support to staff and clients to enhance the effectiveness of our harm reduction services, programs and events.

Key Responsibilities:

  • Office Administration:
  • Perform general office duties such as answering phones, responding to emails, and handling correspondence.
  • Maintain and organize office supplies and resources.
  • Coordinate and schedule meetings, appointments, and events, including preparing meeting materials and arranging logistics.
  • Documentation and Record Keeping:
  • Maintain organized and up-to-date records, including meeting minutes, service logs, and other essential documents.
  • Assist with data entry, ensuring accuracy and confidentiality of information.
  • Visitor and Volunteer Support:
  • Greet and assist volunteers and visitors, providing information and directing them to the appropriate resources, services or staff members.
  • Handle phone inquiries and provide non-judgmental support in accordance with harm reduction principles.
  • Communication and Coordination:
  • Facilitate communication between staff, volunteers, and external partners.
  • Assist in the preparation and distribution of internal and external communications, such as newsletters, reports, and promotional materials.
  • Event and Program Support:
  • Support the planning and execution of agency events, workshops, and outreach activities.
  • Assist with the coordination of training sessions and support group meetings, including setting up venues and arranging materials.
  • Financial Administration:
  • Assist with basic financial tasks, such as processing invoices, tracking expenses, and assist with maintaining financial records.
  • Support fundraising efforts by assisting with donor communications and event logistics.
  • Compliance and Quality Assurance:
  • Ensure compliance with agency policies, procedures, and ethical guidelines in all administrative tasks.
  • Maintain high standards of professionalism, confidentiality, and ethical conduct at all times.

Qualifications:

  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred), but relevant experience will be considered.
  • Previous experience in an administrative or office support role, preferably in a non-profit or healthcare setting.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite and familiarity with office equipment.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with diverse populations.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Commitment to confidentiality, ethical standards, and professional boundaries.

Reporting Structure: The Administrative Assistant reports directly to the Office Manager and works closely with other members of the Truth Pharm team, including project coordinators, family support coaches, volunteers, and peer educators.

Working Conditions: This position may require occasional evening and weekend work, as well as travel within the local community to attend meetings, events, and outreach activities.

Company Culture: Our agency values diversity, equity, and inclusion, and we are committed to creating a supportive and inclusive work environment where all team members feel respected, valued, and empowered to contribute their unique perspectives and talents to our mission of promoting health and well-being among individuals and communities affected by substance use.

We are committed to excellence, continuous learning, and the harm reduction movement. We understand that our attitudes, actions, and decisions impact the lives of many others. Staff should commit to self-care, dedication to service, and being intentional about contributing positively to the spirit of our office and organization.

Job Types: Full-time, Part-time

Pay: $16.00 – $18.00 per hour

Expected hours: 35 per week

Benefits:

  • Flexible schedule
  • Life insurance
  • Paid time off

Education:

  • Associate (Preferred)

Experience:

  • Administrative: 3 years (Preferred)

Ability to Relocate:

  • Binghamton, NY 13901: Relocate before starting work (Required)

Work Location: In person

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